FAQ: Mu tag: World's smallest loss prevention device
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do I get refund for the Mu battery which I paid?

Yes! We refunded it through Backerkit system. Please check your bank carefully. You may see there are two separate transitions which may mislead you. If you still see any issue with the refund, please contact us.

Last updated: September 11, 2017 21:24

What is the Mu tag maximum range?

The maximum distance for Bluetooth 4.0 is unto 230-250 ft, which is covering about 74% of a football field. The Mu tag operates within this range.

Last updated: April 11, 2017 00:35

Can I adjust the range for each item?

Yes! You can manually adjust the range for each item. The Mu tag dynamically changes the range keeping it a few feet in an unknown location, so you are notified immediately; whereas when you are at home, Mu tag knows to extend the range so you don't get unnecessary notifications.

Last updated: April 11, 2017 00:35

How long does the Mu tag device last?

The Mu tag is comprised of two main modules: the main chip and a battery to power it. The chip lasts a lifetime! The battery will need to be recharged every 1-3 months depending on usage. You have the option to keep the same battery and recharge it when necessary, or to swap it out with a new one if you want a different color.

Last updated: April 11, 2017 00:35

How long does the Mu tag’s battery last with a single charge?

The Mu tag’s battery is expected to last about 1-3 months, but we are still running tests and optimizing it.

Last updated: April 11, 2017 00:35

How long does it take to fully recharge the Mu tag’s battery?

30 minutes.

Last updated: April 11, 2017 00:35

Do you have GPS built into the Mu tag?

No. Adding a GPS module into the Mu tag would significantly increase the size of the device, which is one of the Mu tag’s greatest advantages. It would also drastically increase the pricing and power consumption. We simply feel the tradeoffs aren’t worth it. We are focused on a ‘preventive’ solution, and not a tracking one.

Last updated: April 11, 2017 00:35

How does the Mu tag attach to your items?

The Mu tag has a special restickable adhesive on its back, which makes it easy to remove and reattach without destroying the adhesive.

Last updated: April 11, 2017 00:35

Is the Mu tag water proof?

No. There are a few challenges to meet the water proof standard with our modular design. We realize that many of you want to attach it to gear that will be exposed to the elements, so we will keep it on our radar.

Last updated: April 11, 2017 00:35

How can I get the Mu charger, extra battery and key fob?

We will sell the Mu charger ($15), extra battery ($5) and key fob ($5) as add-ons through the post survey.

Last updated: April 11, 2017 00:35

How does the Mu tag work with my dogs or cats?

You can put the Mu tags on your pets. We will notify you if they move out of your sight or are an unsafe distance from you. The Mu tag is a virtual leash for not only your vital items, but for your pets too!

Last updated: April 11, 2017 00:35

Can I use other chargers to recharge the Mu tag battery?

No. The Mu charger and the Mu hub is the only way to recharge the batteries.

Last updated: April 11, 2017 00:35

Will the smartphone app be available for both iOS and Android?

Yes. The initial development was with iOS because we wanted to prototype, test and iterate fast, but we have already started working on the Android version!

Last updated: April 11, 2017 00:35

What are the Mu tag’s competitive advantages?

  1. Small Size: It’s 70% smaller than our competitors’ products.
  2. Rechargeable and replaceable battery: It lasts longer than any product on the market.
  3. No Bluetooth Pairing: The Mu tag works without Bluetooth pairing which results in saving battery on the phone.
  4. Works Even With Application Closed: informu will notify the loss even if users accidentally kill the application.
  5. “Smart” – No False Notifications: We are developing a notification system which remembers your safe locations so you aren’t notified unnecessarily.
Last updated: April 11, 2017 00:35

Can I use the Mu tag when I am hiking/camping in the mountains?

Yes. Even if you are out of cellular coverage, it would be able to notify you if you leave something behind, regardless of where you are!

Last updated: April 11, 2017 00:35

What is the Mu tag maximum range?

The maximum distance for Bluetooth 4.0 is unto 230-250 ft, which is covering about 74% of a football field. The Mu tag operates within this range. Last updated: Tue, Apr 11 2017 3:35 am EDT

Can I adjust the range for each item?

Yes! You can manually adjust the range for each item. The Mu tag dynamically changes the range keeping it a few feet in an unknown location, so you are notified immediately; whereas when you are at home, Mu tag knows to extend the range so you don't get unnecessary notifications. Last updated: Tue, Apr 11 2017 3:35 am EDT

What is the dimension of the Mu tag?

18 mm * 10 mm * 3 mm (0.7087 inch * 0.3937 inch * 0.1181 inch). Last updated: Tue, Apr 11 2017 3:35 am EDT

How long does the Mu tag device last?

The Mu tag is comprised of two main modules: the main chip and a battery to power it. The chip lasts a lifetime! The battery will need to be recharged every 1-3 months depending on usage. You have the option to keep the same battery and recharge it when necessary, or to swap it out with a new one if you want a different color. Last updated: Tue, Apr 11 2017 3:35 am EDT

How long does the Mu tag’s battery last with a single charge?

The Mu tag’s battery is expected to last about 1-3 months, but we are still running tests and optimizing it. Last updated: Tue, Apr 11 2017 3:35 am EDT

How long does it take to fully recharge the Mu tag’s battery?

30 minutes. Last updated: Tue, Apr 11 2017 3:35 am EDT

Do you have GPS built into the Mu tag?

No. Adding a GPS module into the Mu tag would significantly increase the size of the device, which is one of the Mu tag’s greatest advantages. It would also drastically increase the pricing and power consumption. We simply feel the tradeoffs aren’t worth it. We are focused on a ‘preventive’ solution, and not a tracking one. Last updated: Tue, Apr 11 2017 3:35 am EDT

How does the Mu tag attach to your items?

The Mu tag has a special restickable adhesive on its back, which makes it easy to remove and reattach without destroying the adhesive. Last updated: Tue, Apr 11 2017 3:35 am EDT

Is the Mu tag water proof?

No. There are a few challenges to meet the water proof standard with our modular design. We realize that many of you want to attach it to gear that will be exposed to the elements, so we will keep it on our radar. Last updated: Tue, Apr 11 2017 3:35 am EDT

How can I get the Mu charger, extra battery and key fob?

We will sell the Mu charger ($15), extra battery ($5) and key fob ($5) as add-ons through the post survey. Last updated: Tue, Apr 11 2017 3:35 am EDT

How does the Mu tag work with my dogs or cats?

You can put the Mu tags on your pets. We will notify you if they move out of your sight or are an unsafe distance from you. The Mu tag is a virtual leash for not only your vital items, but for your pets too! Last updated: Tue, Apr 11 2017 3:35 am EDT

Can I use other chargers to recharge the Mu tag battery?

No. The Mu charger and the Mu hub is the only way to recharge the batteries. Last updated: Tue, Apr 11 2017 3:35 am EDT

Will the smartphone app be available for both iOS and Android?

Yes. The initial development was with iOS because we wanted to prototype, test and iterate fast, but we have already started working on the Android version! Last updated: Tue, Apr 11 2017 3:35 am EDT

What are the Mu tag’s competitive advantages?

  1. Small Size: It’s 70% smaller than our competitors’ products. 2. Rechargeable and replaceable battery: It lasts longer than any product on the market. 3. No Bluetooth Pairing: The Mu tag works without Bluetooth pairing which results in saving battery on the phone. 4. Works Even With Application Closed: informu will notify the loss even if users accidentally kill the application. 5. “Smart” – No False Notifications: We are developing a notification system which remembers your safe locations so you aren’t notified unnecessarily. Last updated: Tue, Apr 11 2017 3:35 am EDT

Can I use the Mu tag when I am hiking/camping in the mountains?

Yes. Even if you are out of cellular coverage, it would be able to notify you if you leave something behind, regardless of where you are! Last updated: Tue, Apr 11 2017 3:35 am EDT

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